Terms of service

Terms of Use:

"TOWEL" LTD, REGISTRATION NO. 16587299, ADDRESS Suite 6280 Unit 3a, 34-35 Hatton Garden
Holborn
London
EC1N 8DX
United Kingdom, hereinafter referred to as the online store – provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.

1. General Terms

If a consumer purchases goods/services through the website, such mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", etc.

2. Making purchases

The prices and specifications of the products sold in the online store are indicated next to the products.

To place an order, add the desired products to the shopping cart. Fill in all required fields and select the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make payment for the purchase to complete the order.

3. Payment terms

The settlement currency on the website is euros. You can pay for the purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:

Add only those payment methods that your online store will use:

Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
Estonian internet banking payments: Swedbank, SEB, Luminor
Lithuanian internet banking payments: Swedbank, SEB and Luminor
Finnish internet banking payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
Visa/Mastercard card payments

NB! Using the online banking payment method, confirm the order and click on the “Return to merchant” button.

Personal data required for payment are transferred to the licensed payment institution Maksekeskus AS.

The contract comes into force upon successful payment to the online store’s bank account. If for some reason it is impossible to fulfill the order, the Buyer will be informed about it and the paid amount will be refunded as soon as possible, but no later than 14 days after receiving the notification.

4. Delivery terms

The goods are delivered to the following countries: Latvia. The purchased goods are delivered using: parcel delivery partners, courier, pick-up from the store  All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. The purchased goods are delivered to the address specified by the Buyer here enter the number of days within which the delivery will be made within 2-5 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.

5. Right of withdrawal

The Buyer has the right to refuse the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the goods, the Buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly indicated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.

In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by treating the goods carelessly during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.

To exercise the right of withdrawal, you must submit the withdrawal form, which can be found here: (insert link to the withdrawal form) ____________, by sending it to the e-mail address info@dvieli.lv within 14 days after receiving the goods. 

The Buyer bears the costs of returning the goods, except in cases where the reason for the return is that the goods do not comply with the order (for example, an incorrect or damaged product).

The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the Distance Agreement.

The Seller has the right to withhold payment until it has received the Goods or confirmation of the return of the goods from the Buyer. If the buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.

The online store is not liable for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment that has arisen due to circumstances and obstacles that are beyond the control of the online store.